Designers complain they are ignored
Who has the most control over how well a thing is made? That’s really what all of us want: well made things. The answer to the question is always either:
A) People who do the making, or
B) People in charge of the makers.
For all their progress, most usability/design folks are still neither A nor B. Instead most are
C) people who try to convince A or B to make things in a certain way.
From Scott Berkun